Refund policy
We hope you are delighted with your purchase from Roy Anderson Fine Art. If you change your mind, you may cancel your order by contacting us within 14 days of receiving it. After notifying us that you wish to cancel, you then have a further 14 days to return the item.
Damaged, Faulty or Incorrect Orders
Please inspect your order when it arrives. If your artwork arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible. We may ask you to provide photographs of the item and its packaging so that we can resolve the problem.
Where an item is faulty, damaged or incorrect, we will arrange an appropriate replacement or refund and cover reasonable return costs where a return is required.
Refunds
Once an authorised return has been received and inspected, we will let you know whether the refund has been approved. Approved refunds will be made to the original payment method. Processing times may vary depending on your bank or payment provider.
Custom or Personalised Orders
If we offer genuinely personalised or bespoke artwork in the future, different cancellation and return rules may apply where permitted by law. Any such conditions will be made clear before purchase.
Your Legal Rights
Nothing in this policy affects your statutory rights under UK consumer law.
Contact
For return or refund enquiries, please contact us using the contact details provided on our website.
Damaged, Faulty or Incorrect Orders
Please inspect your order when it arrives. If your artwork arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible. We may ask you to provide photographs of the item and its packaging so that we can resolve the problem.
Where an item is faulty, damaged or incorrect, we will arrange an appropriate replacement or refund and cover reasonable return costs where a return is required.
Refunds
Once an authorised return has been received and inspected, we will let you know whether the refund has been approved. Approved refunds will be made to the original payment method. Processing times may vary depending on your bank or payment provider.
Custom or Personalised Orders
If we offer genuinely personalised or bespoke artwork in the future, different cancellation and return rules may apply where permitted by law. Any such conditions will be made clear before purchase.
Your Legal Rights
Nothing in this policy affects your statutory rights under UK consumer law.
Contact
For return or refund enquiries, please contact us using the contact details provided on our website.
Damaged, Faulty or Incorrect Orders
Please inspect your order when it arrives. If your artwork arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible. We may ask you to provide photographs of the item and its packaging so that we can resolve the problem.
Where an item is faulty, damaged or incorrect, we will arrange an appropriate replacement or refund and cover reasonable return costs where a return is required.
Refunds
Once an authorised return has been received and inspected, we will let you know whether the refund has been approved. Approved refunds will be made to the original payment method. Processing times may vary depending on your bank or payment provider.
Custom or Personalised Orders
If we offer genuinely personalised or bespoke artwork in the future, different cancellation and return rules may apply where permitted by law. Any such conditions will be made clear before purchase.
Your Legal Rights
Nothing in this policy affects your statutory rights under UK consumer law.
Contact
For return or refund enquiries, please contact us using the contact details provided on our website.
Damaged, Faulty or Incorrect Orders
Please inspect your order when it arrives. If your artwork arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible. We may ask you to provide photographs of the item and its packaging so that we can resolve the problem.
Where an item is faulty, damaged or incorrect, we will arrange an appropriate replacement or refund and cover reasonable return costs where a return is required.
Refunds
Once an authorised return has been received and inspected, we will let you know whether the refund has been approved. Approved refunds will be made to the original payment method. Processing times may vary depending on your bank or payment provider.
Custom or Personalised Orders
If we offer genuinely personalised or bespoke artwork in the future, different cancellation and return rules may apply where permitted by law. Any such conditions will be made clear before purchase.
Your Legal Rights
Nothing in this policy affects your statutory rights under UK consumer law.
Contact
For return or refund enquiries, please contact us using the contact details provided on our website.